OUR POLICIES
1. Shipping Policy
Shipping coverage: We ship worldwide, except to countries currently at war or under shipping restrictions.
Shipping carriers: Depending on the situation, we use trusted partners such as Singpost, Royal Mail, DHL, or equivalent services.
Estimated delivery time: 10 to 15 business days (excluding weekends and holidays).
Shipping fee: Ranges from $18 to $25, depending on the delivery location.
Note: We are not responsible for delays caused by customs procedures or loss of goods due to the negligence of shipping carriers.
2. Return & Exchange Policy
Conditions for return/exchange: Applicable for defective products, incorrect items, or items in original condition with tags intact and unused.
If the customer no longer wants the product: For returns where the product is unused and has original tags, we accept the return. However, the customer must cover all shipping fees and a 25% restocking fee will be applied.
Return timeframe: Within 10 days from the date of receiving the product.
Return process: Please send us photos of the product, contact us for confirmation, and follow our return instructions.
3. Payment Policy
Accepted payment method: We currently accept payments via PayPal.
PayPal account: anhvunguyen0507@gmail.com
Order confirmation: Your order will be confirmed once we receive successful payment via PayPal.
4. Privacy Policy
Data protection: We are committed to protecting your personal information, including name, phone number, address, email, and payment details.
Purpose of data use: Information is used solely for order processing and customer support.
Data sharing: We do not share your information with third parties without your consent.
Data correction/deletion: Customers may request to edit or delete their personal data at any time by contacting us via the support email.
5. Warranty Policy
Warranty coverage: Some leather craft tools are covered by a 12 month technical warranty from the date of purchase.
Warranty exclusions: We do not cover damages caused by misuse, dropping, impact, or improper storage.
Warranty process: Please contact us for instructions on how to send products back for warranty service.
6. Promotion Policy
Promotions and discount codes are clearly listed on our website.
Each promotion has specific terms and a valid time frame. Please check regularly to stay updated with current offers.
7. Contact & Support
Support email: rangoleather.info@gmail.com
WhatsApp/Zalo: +84 905 245 484
Support hours: We are available from 8:00 AM to 8:00 PM, every day of the week. Outside these hours, we will do our best to respond as soon as possible.